Reading Time: 5 minutes The last time Ottawa decided to make some noise about air passenger rights, in 2000, they brought an ex-NHL referee to a news conference. Bruce Hood, the newly minted air complaints commissioner, pulled out a whistle and blew it. Literally. If you’re looking for the highlight of Ottawa’s past work to improve the passenger experience, […]
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About Ian Jack
Ian Jack is managing director of communications and government relations for the Canadian Automobile Association (CAA). He was a Parliament Hill journalist and a political and public service staffer.